Webmedia Telecom solution helps companies in the telecom sector improve their performance and flexibility in sales, customer care, marketing and product development.
Webmedia’s telecom practice is built upon more than 70 different projects and solutions delivered since 2001. Over 80% of these projects were implemented by specialists in 5 countries, with over 200,000 man-hours of services delivered to telecom customers.
Solution Target: Companies in the telecom sector in areas of sales, customer care, marketing & product development.
Our telecom solution has helped clients in these areas:
- Implement front-end customer care applications
corporate website, retail outlets, dealers, key-account management, call-center - Support oCRM related activities
central employee task board, contacts management, service calls management, campaign management - Sales applications for all customer care channels
agreement management, sales of telecom services and consumer electronics, proposal management - VAS products for mobile operators
customer identification solutions, M-paymentsm location based services
Key Features
- Dynamic corporate telecom websites and administration tools
- Fully automated telecom self-service with personalized content and campaigns
- Product catalogue, price list and logistics
- Credit control and debt management processes automation and e-bills
Key benefits
- Availability
client services available 24/7 - Accessibility
clients can use self service from any location - Cost-Reduction
on employment, infrastructure; credit and debt management risks - Saves Time
for the client: eliminates paperwork with e-services